Failure to provide feedback

In accordance with the status on e-filing, it is noted that the return has been assessed.

After uploading the required documentation on 2 occasions, i received correspondence that documentation has to be uploaded. If you click on the upload button, it takes you to the assessment, basically not allowing you to upload the documents. I called SARS on the 05/08/2019 at 14h41, held on for 21 minutes and 34 seconds. The call was finally answered by Petunia. So i explained my frustration pertaining to the fact that i was unable to load the documents and she logged on the HELPUEFILE and tried to assist me in that way. She also did not know what to do and informed me that there should have been a link on the profile , allowing me to load the documentation. She stated that the reason why i was unable to load the documents on the upload tab, was due to previous documentation that has been uploaded. She searched with me on my profile, to search for the link, but could also not locate anything , just like myself. I was then told that a ticket was logged with another department and that i will receive a call within 48 hours...48 hours is depleted and i still have not received that so called call.

Taking money from my salary on monthly basis, but seemingly if there is a few rand due to you, then its ten thousand questions and requests.

Please forward the link to upload the documentation, i will not be taking a day of unpaid leave to go to a SARS branch, where you have to sit there the entire day, to be assisted, whereas i can upload the documentation.

I need urgent feedback, and FYI i also have an email address on my profile that can be used as an alternative method of communication.