Failure to change phone number

Sars contact center is useless, they leave you frustrated, no one is better from junior to senior consultant.

I have eFilling but cannot access it now because the number I used to register is no longer in use so cannot receive OTP, I have a refund and want to update my banking details on eFilling but they can't help me update my phone number, just a simple activity.

I called today the 14th of July 2025, spoke to Ntokazi. I held on the line for 50 minutes only to be told they will book a virtual session for me to be in 3 weeks. At first I called and was promised a call back in 72 hours that never happened. When I asked for a manager, she gave me attitude which led to he dropping my call. Such a ridiculous service.

How can I be expected to wait another month to get a refund. They don't consider their clients concerns