Extremely Poor Service – Urgent Assistance Required

Dear SARS Support Team,

I am extremely frustrated and disappointed with the level of service I have received from your call centre.

For the past two consecutive days, I have been trying to get assistance by calling your support line. Each time, I have waited on hold for over two hours, only to receive no help whatsoever. I am currently on the line again — it’s been over two hours and I’m still waiting, without any indication of when or if I will be assisted.

I work full-time from 07:30 to 16:30 and spend an additional two hours commuting daily. Given these time constraints, calling your call centre is the only viable option available to me — yet this process has proven to be completely unproductive and unnecessarily time-consuming.

It is unacceptable for taxpayers to be subjected to such excessive delays with no resolution in sight. I urgently need assistance, and I respectfully request that someone from your team contact me directly as soon as possible to resolve my issue.

Please treat this matter as urgent.