Extremely poor service and very bad response

Hi, I have filed my tax returns on July 17 through efiling and i have submitted my supporting documents as well on the same day. I havent received my feedback. Everytime i call SARS call centre and they give reference number and they asks us to wait for 21 working days and again they give new reference number. I still havent received my refund yet. On top of that, I have received the new IT34 as an additional assessment which shows all the incorrect information that is not captured in IT12 and shows that i need to pay the amount additional instead of not getting the refund. I have loged a complaint and waited for 21 working days and they closed the complaint without taking any actionand logged another one and now they are asking me to wait for 21 working days. Do they understand that 21 working days is almost a month and to check one query they take one month. This kind of service is unacceptable and I am using efiling from 2008 and never faced this kind of issue before and i dont know why they creating an extra chaos now to me.I know SARS doesnt care about this post but i want to post this to public. If i call the callcentre they simply say they cant do anything.Pls assist SARS.TX