Extremely Poor Service

I have been struggling for the last 3 weeks to speak to an agent to assist on my e-filling, every time you call you get a new reference no, your request call backs, that doesn't happen. the will tell you your call will be answered in 9 min then you hold on for 10 to be notified your still no 435 in the line. I have 8 reference numbers still no joy. When you call complaint they but you back at the 086 no where the process starts from scratch. This morning I called Onbudsman , and the same process started again when I logged my complained she provided me with another 086 no. disgraceful