Extremely poor service

I'm writing this review to highlight the poor service I'm getting from SARS. I submitted my returns on the 30th of July 2019. I received an original Assessment with a note " Your banking details verification process is still in progress. It may be necessary for you to come into a SARS branch to present supporting documentation however you will be notified if this is required.". I was not sent that notification. I call on the 5th of August 2019, only then I was only informed that the info was requered. I submitted the proof of banking on the 8th of August 2019. till today I haven't been refunded or given any notice. I've tried to get some answers with no luck. 12 August 2019 (case no. ***) was told an email will be sent. 13 August 2019 (case no. ***) was told an email will be sent and must wait till Friday. 16 August 2019 (case no. ***) was told there is no turn around time on my case. 19 August 2019 (case no. ***) I was told there is no time frame for the process.

now the question is if I owed SARS will the tell me that the is no time frame for me to pay them?