extremely ineficient service

<p>I have submitted my tax on the 12 of July 2016 with the audit being completed on the 25th June 2016. went into a branch and sat for 4 hours on the 1 Augusts called the call centre about 10 times and yet there is still a special stopper put onto my account.</p> <p>Each time I spoke to the call centre i got a different answer saying the agents do not really know what they are doing.</p> <p>I have now been told I have to go back into a branch to submit all of the documents I have already submitted again.</p> <p> </p> <p> </p>