Exteemely reluctant SARS workers

Since 22 July 2024 SARS has been trying to validate my very valid bank account. Every Saturday since then, I have received a notice it will take 21 days. I have submitted all documents 5 times already, and SARS just seem unwilling or unable to finalize my measly refund. It is impossible to get any form of response from them, as it seems to be that whoever just requests the same documentation, hoping someone else will have to deal with it later. SARS, please train your p[eople and only employ people who want to work, get rid of those who are not interested in the work, but only the salary.