Excessive Waiting Times

So after getting to the Bellville offices of sars, we have now been waiting almost 3 hours for a simple printout and to change a contact number! People that have arrived hours after us have left because their queries are express enquiries and.ours is standard general. Of the 11 counters that deal.in this query, only 2 Are manned! This is atrocious service and the numbering ticket service give No indication of where you are in the queue. What backwards system are we using? This is the worst service delivery I have experienced in a long time. No wonder more people don't pay their taxes, they can't afford to wait so long to change details that Sars requires.