Excellent service at Bellville Office.

The last time i had to visit SARS some 3 years ago it look just on 5 hours to resolve a pretty simple problem. The new appointment system at SARS is an extraordinary improvement in customer service. I booked the appointment at a convenient time. 2 days later a young binary gentleman phoned tom check on the appointment (yes, read that again). He gave me some guidance with my enquiry, but recommended that i keep the appointment and see the consultant. Well now, here's the real thing. My appointment was at 10h30. I arrived at security at 10h28 and was ushered through the entrance checkpoint, directed to the appointment check-in. ID checked, case number confirmed and directed to the consulting rooms. My desk was #29 and she was ready and able. Discussed my enquiry with clear instruction as to following actions. From start to finish staff were polite, friendly, helpful and the consultant totally knowledgeable and lucid in her advice to me. Mr Kieswetter, your staff at Bellville are a credit to you, the new appointment system is professional and totally effective. But then they obviously have an exemplary leader. Thanks. It was a pleasantly surprising experience in a land where customer service is consistently degrading. Keep it up.