Excellence by Phulani

I have been experiencing ongoing issues with SARS regarding a penalty they claimed was unpaid, even though it had already been settled and a TPA had also been issued.

This morning felt like my last hope when I contacted SARS once again, and I had the pleasure of speaking with Phulani. She was incredibly patient, professional, and understanding throughout the entire process. She took the time to assist me in updating my details, and within seconds, the matter was resolved.

Phulani’s kindness, efficiency, and calm approach truly made a stressful situation so much easier. I was honestly at the point of frustration and ready for an argument, but her excellent service completely turned the experience around.

Thank you, Phulani, for your outstanding assistance and for treating me with such care and respect. SARS is fortunate to have someone like you on their team.