Enquiry on my Tax submitions

My SARS ref is ********** 760 for Seitiso P Molokwane , On the 24th November 2017 I went to SARS in Pretoria central , following up on my Tax submissions, I brought all the necessary documents they asked me to bring and the lady who was helping me on the 24 November at Counter 35 was very very rude , firstly when i greeted her , she didn't say anything or even look at me , i gave her my ID , so she asked me what i wanted and I told her that my employer did not give me my IRP5 hence i brought all the supporting docs like Bank statement and Avidavit from Police station that I did not get Payslips from my employer" Zambezi RealEstateSA" bcos I was paid commission , so I tried to explain , and she said "dont get exited " , i really did not understand what she meant by getting exited , so i tried again to explain and she said " I say don't get exited, answer me yes or know, did you ask yr Employer for yr IRP5" I was trying to get her to look at the copies of emails from my Employer of myself asking them for my IRP5 and those emails where also attached on their system for them to see my communications , she did not give me a chance to talk she kept on saying " don't get exited " i askef her what do u want me to say and she say "answer me with yes or no" I was very disappointed at her for talking to me like I was a child, I did not get her name but at least she gave me Case no ********** 11 my Ticket no was 798 . What I want this lady to know is Customer Service is very important when u dealing with People on day to day basis, one must always put herself on somebody else's shoes , She won't want to be treated like he treated me. The que was very very long on Friday but I was happy that it was moving soo fast but after my consultation with that lady , i was soo disappointed and very angry.