Empty promises and staff that dont know the procces.

Good day,

As per normal did I submit my efiling on the 1st of July 2018. I then did receive my report indicating that i will be getting a refund and that i am not selected for an audit.

I then waited for my refund that normally takes about a week but i have not received any feedback. I then decided to phone SARS and tje consultant said I must wait two days a supervisor will phone me back. I then waited and nobody phoned, I then phoned again and another consultant said that i must go to a SARS office and verify my details. I phoned the offices in Vereeniging and the lady informed me that they are opening 7:30 on a Wednesday. I then went the morning on a Wednesday and stood in a queue from 5:00 am freezing, the offices then opened after 8.

I then waited for about 3 hours and then was called after my number was forgotten that i received to queue, i verified my details and the lady that assisted me said that i will wait another 2 to 3 days for my funds to be paid into my account, it is now almost 3 weeks later amd i still have not received my funds.

I have phoned the call centre again and the consultant said there is no turnaround time for a risk audit to be completed and i can wait upto 6months for my funds.

This os very unproffessional of you, my tax was deducted every single month of my salary and paid to SARS ontime but when i need to get my fund i need to wait for all this **** and get empty promises.

I need my refund as my wife needs to go for a very urgent operation and trust me if something must happen to her due to your negligence, i will ensure that SARS will pay in everything possible.

Regards