efiling

It's going to be two months that I am trying to submit my tax returns online. The lines are super long and I cannot leave work to go submit at the SARS office. I called and logged my first complaint (case number: ***), that agent I spoke to said she would escalate the matter and I should wait two days to be called back. That did not happen. I called again last week 28.08.2019 (case number: ***), the agent informed me my case was never escalated at first. He then told me I will be contacted in two days as well. I sent him a screenshot of the problem I have when requesting for my return. Funny nobody seems to know how to solve this but I am still not being contacted. Till this day I am waiting to be called back by one of the SARS agents to solve this matter. When we don't want to submit then SARS wants to blame us but right now I need for them to be as efficient as they are when they take our money. That is not happening. What else should I do, to get help from SARS?!