EFILING

<p>I have been doing efiling for a friend for years. This year i was blocked due to 3 failed attempts to login. Username & password has not changed in 5 years. Attempted to get password hint sent to email or sms of Taxpayer x5 - no email or sms received and detail is correct; reset of password by security questions - username & id does not match and his ID no has not changed; even reregister as the SARS consultant told my friend to do - this is a waste of time as taxpayer is already a user. Phoned SARS, spoke to Christine and was told can only give out info to Taxpayer after she asked me if I was the Taxpayer who is a man and me a women.?? I do understand but previous info given to Taxpayer who does not understand efiling, is total nonsense. All i want is password hint to be sent to Taxpayer OR password reset but this is also too much effort for SARS. SARS: If you want taxpayers to file, then make sure your system is working and your consultants more helpful. Taxpayer : Cecil Manuel ********** 022</p>