Easy File not so easy after all!!

<p>I normarlly have no issues when I do my tas on SARS efiling, but this year is another story. This year SARS pre-populated the medical scheme information which they claim they received from the Medical Scheme and on their website they state that if the information is incorrect that you should contact your Medical Aid service provider for them to resubmit the information - well let me tell you what happened yesterday and to now I have no solution.....</p> <p>Monday 3July 8:30 I phoned Bonitas because my Medical Scheme information was captured incorrectly on SARS efiling, when I spoke to the Agent she said that they don't provide information to SARS.......(weird as because SARS website stated I should phone them if the informaiton is incorrect)....then she said that I should phone SARS as it is their system and they have captured the information incorrectly and she does not know where they got it from. I then phoned SARS and the agent (Gertrude) said that they can't change it as that is what SARS got from the Medical aid and that I should phone my Medical Aid. I then went on the Bonitas Connect App and asked them there to please resubmit my medical information to SARS - the agent again said that they don't send information to SARS and that he will find out from his Team Leader and to date I am still waiting for a response. </p> <p>I must say SARS should not have done this as it has caused alot of frustration because it seems that the medical schemes are not aware of this and to get information corrected is a nightmare no one wants to take accountability! </p> <p>I am going to phone Bonitas again today to explain again what my issue is and if still not sorted I am going to lodge a formal complaint at the SARS offices and will make this bad service even more public.</p>