Dissatisfaction

I am writing to express my dissatisfaction with the delay in receiving my refund from SARS. On the 29th of January 2024, I logged a query for my refund to be paid, and I was told to attach the proof of payment for the refund to be processed. I attached the proof of payment, and I was told it would take 21 working days to be processed with ***.

On the 06th of February 2024, I received an email stating that the account query - case is finalized. Yesterday the 28/02/2024, when I checked how far is my refund, I was told by an agent called Thozama with reference number: *** that I have to attach proof of payment which I attached on the 29th of January together with my ID copy and wait another 21 days. This is unacceptable as it is an inconvenience on my side. Firstly I was misinformed on the documents required and I never received any correspondence on the documents required, NOW I HAVE TO WAIT 21 DAYS?

This delay has caused significant inconvenience and financial strain for me, and I am extremely disappointed with the lack of communication and resolution from SARS. I urge SARS to expedite the process of issuing my refund, as I cannot wait another 21 days.

Can I please get assistance as I am not willing to wait ANOTHER 21 DAYS.

Tax number: ***. Contact: ***

I hope that SARS will take this matter seriously and work towards resolving it promptly. I look forward to receiving a swift and satisfactory response to this issue.