Display of bad manners at SARS

On Wednesday 11th February 2015 at approximately 16h10 Responded to a message to contact SARS - got through to what must be the most impolite, unhelpful, ill mannered, aggressive consultant they must employ. Unable to get her name but this is certainly the most discourteous individual I have ever had the displeasure of dealing with. She did not allow me to speak - showed no interest in the problems we are experiencing with their service and eventually found it neccassry to put down the 'phone on her iniating threats against me. It is quite beyond my comprehension as to how any department could permit such an individual to attend to the public. I sincerely hope this conversation was recorded and can be retrieved for senior management to attend to. Our problem with SARS remains unresolved.