Disgusting service from SARS call centre, and ridiculous turnaround times!

So besides the fact that we have to hold on for about an hour, the call centre agents are also not very helpful. I have been trying to resolve an issue for the last two weeks with SARS and today the agent tells me that someone will contact me in 21 days. A turnaround time of 21 days is just unacceptable!! All I want is to be able to submit my returns on e-filing in order to obtain a tax clearance, but to get assistance is worse than pulling a wisdom tooth :-(

I have been given case nr after case number!!!!! I'm not able to wait for 21 days because I need this clearance in order to submit tender documents. Nobody's going to wait for me and SARS. THIS IS JUST RIDICULOUS!

The few case numbers I managed to keep are: *********

Very poor service! The agents are also not very clued up on their system, so you spend about 45min holding for an agent and spend another hour with the agent trying to figure out what to do or what the issue is!!!!!!!