Disgusting service and lack of assist for a simple account detail change

I am utterly disgusted in the service delivery and speed received at this point. The Personal Income Tax season opened and usually is a simple process for me however this time i am having one issue which is getting them to verify/validate my banking details so that my returns may be paid to me as owned.

Using the efiling system i submitted my file on 17/07/2024...due to change in banking details i was asked for supporting documents which i uploaded on 18/07/2024. I then waited out the written waiting period of 21days and even then it was not checked. I then resubmitted the documents 03/09/2024 and went on to request a walk-in at the Randburg branch so that i could possibly speed up the process. My walk-in appointment took place 23/10/2024 @ 14:30, at the branch i was assisted by Nthabiseng who i thought at the time was exceptional as instead of just update, she went a step further and cleaned up my profile thus ensuring only new and relevant details were on my profile, she also did advise that due to her doing this there is a chance that they may request verification documents for my account details which did happen and the very documents she used to clean my profile i uploaded as supporting documents on 24/10/2024. No update taking place i called the call centre on Wednesday 30/10/2024 in attempt to get this done telephonically and was answered by Gugulethu who did not provide any assistance whatsoever, when i requested to escalate and speak to a team leader or manager i was told that he/she is busy and told they will call me back when they are done a call which i am still waiting for.

This is absolutely disgusting and demand that it be addressed immediately. File was submitted 17/07/2024 it is now 01/11/2024 and still it is not finalised.