Disgusting service.

I have never been so frustrated with a service. I submitted my tax return in July and my refund still has not been payed out.

I sent through all supporting documents and I was told that my return has been sent for an audit. After a while the audit was finalised and when I called in, they told me there was a special stopper on my account and that turn around time to have it lifted is 21 working days.

I sent supporting documents and then I waited. I called in after 21 working days and I was told that my case hadn’t been sent to the ops manager. Now I have to remind people to do their job. I still waited patiently but nothing has been done.

I’ve called in multiple times and set multiple appointments with no assistance whatsoever.

SARS employees are so ***********.

I am disgusted at this level of service. I am very frustrated and I’m tired of being sent from pillar to post for something so simple!? Wow!