Disgusting service

<p>I have no been so disgusted in service the way I have been with Sars.Its kinda sad how one should run around ,up and down for your won money,After calling them to confirm about my tax return,I spoke to an agent who advised that there has been special stopper on my account and therefore they are unable to release the funds and what upsets me more is the fact that no contact was made to notify me,I then went into the branch two weeks ago to submit the documents again.I then called them again this morning to confirm as to how far the process is just for them to tell me that the special stopper has not been removed and that I should go back into the branch to submit the documents.My question: do they want to keep my money or do they really want to pay me out?.I have never ran up and down for my own things the way i have done now.I find their service disgusting,They so quick to tax a person but take forever to pay one out.Whats even more sad is that the whole paying of 'tax' is compulsory.its your sweat and hardwork and all that the government can do is take take and take.I spoke to two agents , the first one was so damn unhelpful, she placed me on hold for 15 minutes and never came back to me I then had to call again and spoke to an Agent named Debbie who could only say "unfortunaty"' thru out the call..I find this very disgusting and I think that Sars should have a first visit resolution and they should notify their clients then them to call and follow up.</p>