Disappointment

You know I am trying to be as calm as I can be SARS you guys are really starting to irritate my soul why put a reserve in my funds with no notice what so ever I just see money do an abracadabra on my account boom!!! zero bank balance I am pretty sure you guys have my email address and I have sent you guys endless emails and your ***** landline goes straight to voicemail, when am I getting my money I don't want stories I pay my taxes every month I would appreciate an update when I send mails you guys cant tell me you are too broke to fix your landline.

Can someone please explain what this is !!!!!!!!!

THE BANK HAS PLACED A RESERVE ON THE SARS REFUND YOU RECEIVED INTO YOUR AC****. THIS REFUND WILL BE SENT TO SARS FOR VERIFICATION AS IT BROKE CERTAIN

RULES ON A REPORT WE MONITOR DAILY AS PRESCRIBED BY SARS. WE WILL EITHER REMOVE THE PLEDGE AFTER 48 HOURS OR IF SARS INDICATES THAT THE PAYMENT IS DISPUTED, WE WILL PAY THE FUNDS BACK TO SARS AS PER SECTION 190 (5) OF THE TAX

ADMINISTRATION ACT. PLEASE CONTACT SARS DIRECTLY ON ***, *** (FOR INCOME TAX) OR ***, *** (FOR VAT). KEEP IN MIND THE SARS SYSTEM IS SLOW TO UPDATE AND

WHEN A CLIENT COMMUNICATES WITH SARS REGARDING THE DISPUTED OR FLAGGED PAYMENT THEIR SYSTEM MIGHT INDICATE THAT THERE IS NO PROBLEM/DISPUTE EVEN THOUGH THE BANK HAVE ALREADY RECEIVED FEEDBACK INDICATING OTHERWISE. FOR ANY QU

ERIES RELATING TO THE ABOVE, KINDLY SEND AN EMAIL TO: SARS*****@RMB.CO.ZA

FNB is not giving me answers I need an answer right now after spending 3 hours on this landline *** because *** goes straight to voicemail.