Disappointed at Melanie:SARS ALBERTON

I set up an appointment for VAT registration 3 weeks ago and my appointment was yesterday 18 February 2019 at the Alberton SARS office. The lady that assisted me was Melanie. I had 1 outstanding document which I had on my pc and asked to send it to her while I was sat in front of her to which she refused. There is inconsistency as when I previously visited the same office and had to submit tax returns, I was able to send an email to the consultant who promptly printed for me. Furthermore I don't understand why do SARS only accept 6 applicants per day???You get paid for the month of which you have to be of service to the public!!!what nonsense is this??I honestly believe Melanie could have done more to help but refused. She wasn't even polite about it, just point blankly refused. I don't understand why submitting a document that she is still going to scan can't be sent to her in pdf for her to upload. Now I have to apparently get there at 7am to get an appointment which is a first come, first serve basis!!!Guys, honestly...You work until 4:30pm. You have to be of service to the PUBLIC!