TM
Thato M
1 reviews | Active since Mar 2020
19 Dec 2023, 14:44
Deliberately avoiding my call
Good day,
Earlier today, I Spoke to a gentleman by the name Kwazi, if I'm not mistaken (case#***), and it came to my attention that there's someone who changed my contact details, and I don't know what else, and it gave me suspicions that my account was hacked. I then advised that I'll call back, as I needed to find out who the number belongs to.
I then requested a call back, which I was called at 14h08, by a consultant named Ipeleng, who sounded uninterested and to top it off, she actually put the phone on "mute", as I was giving her the Case number, since I wanted the matter to be escalated to the ***** department, as per the previous consultant's advise. She was hoping I'd hang up, which I didn't, and wanted to actually see how long was she planning to pull that stunt, which it actually took 12minutes, and the next thing I was transferred to the after call survey.
SARS seriously need to monitor consultants that are working from home, if it's the case, in this instance, because firstly we're holding for hours trying to get through to a consultant, and before you know it, your call is dropped. Then one requests a call back, then get this still, yet we're getting threading emails, and that's so not ON. A corrective measure should be considered for this lady. I'm deeply disappointed
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Replies (1)TM
Thato M's updateReviewer Update
19 Dec 2023, 15:01I would like to express my gratitude to a gentleman by the name of Kwazi(if I'm not mistaken), a SARS consultant, who went over and above to assist me with 2 queries relating to my individual and business returns. He was so patient, informative, and even made me aware that some of my information was actually "changed" without my knowledge.
We need more consultants like him, to uphold the status of customer service representatives. My brother, thank you ever so kindly for your professionalism. Keep up the great work.
(Case# *** and ***)
We need more consultants like him, to uphold the status of customer service representatives. My brother, thank you ever so kindly for your professionalism. Keep up the great work.
(Case# *** and ***)
TM
Thato M's update19 Dec 2023, 15:01
Reviewer Update
I would like to express my gratitude to a gentleman by the name of Kwazi(if I'm not mistaken), a SARS consultant, who went over and above to assist me with 2 queries relating to my individual and business returns. He was so patient, informative, and even made me aware that some of my information was actually "changed" without my knowledge.
We need more consultants like him, to uphold the status of customer service representatives. My brother, thank you ever so kindly for your professionalism. Keep up the great work.
(Case# *** and ***)
We need more consultants like him, to uphold the status of customer service representatives. My brother, thank you ever so kindly for your professionalism. Keep up the great work.
(Case# *** and ***)