Delay from SARS side, *********** to rectify false info on profile

Every month SARS says over the phone it's going to take 21 days for credit to pay out plus they send 2 letters per week to say matter will take 10 days to be resolved. How long for banking details to be confirmed!!!!!! Plus!!!! The second banking details on the profile NEVER existed, so where did those false banking detail came from, now the person involved, must suffer for SARS that are NOT able to verify valid bank details and delete the false bank account on the profile