Customer service

My submission were done in July 2015 and I was told by a consultant everything is ok I will receive my refund in 48hrs,the next 2days passes I call sars I get told that they need irp5 from 2005,2006 and so on also advised that if I don't get them I should an affidavit, I went ahead did that,the next thing I get told that 2005 went fot audit which takes 90 working days, after that no call nothing I then followed up again,I get told that they need supporting documents for 2005 if I don't find them I must make an affidavit,I went to do that ,the consultant told me it's going to take 21 days the other one says 90 days,really for one submission must it really take 6 months,I don't think the staff is competent no one knows anything they just give information that is suited for them to get out of the situation you not even allowed to contact managers they always busy the audit department doesn't have contact numbers,how is that possible.The service is horrible both at the branch and call centre<br> <br> <br>