CONSULTANT REFUSED TO HELP

Because me and my wife don't have much knowledge with the sars requirements. When we arrived we asked what was required for submitting an IRP5 form.<br> The lady at reception advised us to get a membership certificate for our medical aid scheme. Which we obtained. Upon being called to the counter and the lady<br> Helping us when asking her name she boldly said her name is COUNTER 10.<br> as COUNTER 10 Was working on our application. She then said she needs a Tax certificate is required. Not the paper we had.<br> I asked if the lady will help us and with bad attitude she just kept quiet and looked at us. When asking for the last time if she will help us, she had already called out another customer to her desk while we still seated at her desk. <br> We then spoke to the acting Manager Mr Nkosi who said<br> We should get the documents and ask to be allocated to the complex queries section. And now we spent more than hour on the queue excluding the hour we had initially spent waiting to be called.