complaint Regarding Unprofessional Conduct of SARS Agent

Dear SARS Team,

I hope this message finds you well.

I am writing to express my disappointment with the service I received during a recent interaction with a SARS agent named Mpumi. Following my request for a "Please Call Me" service, I was contacted at 15:10.***. I was initially pleased to receive the call, but the conversation quickly turned unpleasant and sour

Mpumi started the call with "What do you want?" without even confirming my identity. When I asked if I could provide my ID number to verify myself, she responded impatiently and rudely. I felt disrespected and questioned what I had done to upset her. She responded by saying she didn't have time, and her tone remained rude and unprofessional throughout the call.

At one point, she went silent when I asked why she returned my call if she was already upset. Such behavior is unacceptable, especially from a representative of SARS who is supposed to assist taxpayers. If I have done something wrong, I am willing to apologize, but the manner in which Mpumi handled the call was unprofessional.

I even asked if she knew who she was speaking to because she was refusing to take my ID number. This made her even more irritated, and when I quickly provided my ID number, she spoke so fast that I couldn't confirm if it was correct. In the end, Mpumi did not help me at all, which seems to be a pattern of behavior driven by a sense of entitlement.

I kindly request that you review the recording of our conversation. It is disappointing that I have to escalate this issue, but I believe it is important for SARS to address such conduct to ensure a better experience for other taxpayers.

If we cannot rely on SARS for assistance with our queries, where else can we seek help?

Thank you for your attention to this matter.