Complaint

SARS service is worst this time around, my assessment went for auditing, documents requested on the 24 August, submitted required documents on the 25 August. Auditing SLA of 21 days expired on the 25 September. Phoned on Monday 28 September, an escalation was sent and somebody was supposed to phone me back within 48hrs. Nobody phoned, today I phoned again and spoke to a call center agent, Heather Vanamsterdam, who confirmed that the escalation hasn't even been worked on at all. Her manager Jackie Du Plessis will phone me but also with a SLA maybe she will phone today or tomorrow. This is very unfair because if you owe SARS, they very quickly to collect their money and but when the have to refund then you helpless because nobody can assist you. I was on the phone for 45 min. Does customer service only apply to private companies and not to SOE's?