COMPLAINT AGAINST SARS

Good day<br> <br> I went to SARS on the 28th of September 2015 (Randburg branch) to submit my returns. I was assisted by a lady named Nomfundo. I then received an sms regarding the audit notice which will be taking place from 01st October till 31st Oct 2015 (30days).I have not received any confirmation on what has been happening. I went to the same branch only to be cut off on the queue (07th and 08th Dec 2015). I then called and used the self-help service on the 08th and was informed that my account was assessed and all is in order. I then called on the 14th of December when nothing was happening and I spoke to a gentleman (reference number ***). He perused through my case and advised that he does not know what the hold up is about because the audit team did not make a note as to why my case is still on hold, he also mentioned that audit only takes 30days and my query should've been resolved and assured me that he will send the query to audit department and mark it as urgent and I must call before end of the week. I then called this morning, spoke to Tiny only to be informed that I have to wait 21days (reference ***/ ***). please assist. its been 3months & no feedback