"Client must greet me first!" says agent

<p>I went to the branch in Dube to submit my banking details. The service was terribly slow. The lady who sat at reception was busy taking selfies while customers were waiting. She then went on to sit at a counter and my ticket number came up. I cannot remmeber her name well, but I think it was Lindiwe. When I went to counter 10 she did not greet and just asked what I was here to do. She was singing throughout the whole process and walked around slowly looking for a stapler and talking to her colleagues loudly.</p> <p>Then another lady whom they referred to as Agrineth came to give me a survey. When I rated Lindiwe a low score she asked why. I explained to her that she did not greet me, she was singing the whole time and she walked around aimlessly. She then said that she would not be including my survey because it was a low score. I told her to include it because how else would the service improve and she insisted that she would not! Agrineth then asked Lindiwe why she did not greet and she said because I did not greet her!</p> <p>Lindiwe handed me my papers and then just kept quiet. I asked if we were done and she said yes. I then said that her poor service was the reason why she was going to continue getting low scores. She went on to say she does not care! I am utterly appalled by the service I got to from Lindiwe. She is disrespectful and utterly unprofessional! I am also shocked that survey forms are not submitted if they are low. Then what is the point? I thought the point was to pick up on weak points? If I ever set foot in that branch again I would certainly not want to be served by Lindiwe. I also would not be surprised if she did not submit my papers and process them. She is that unprofessional!</p>