CALL NEGLIGENCE

Contact centre agent from Alberton just decided to mute the call for almost 15 minutes just after I asked why would she put me on hold as if she's checking or waiting on the system for something, 1st thing at hand I asked is she just going to assist me without any verification and she said is not necessary until there's case opened...funny enough just before you go through an agent, you are given a "case number" irregardless that I called for an existing case.

I don't know how to put this, but I think some people gets too comfortable after the job.

People needs to be reminded on how bad they needed the job because it seems like they forget.