Beyond Annoyed With SARS

My mother has been visiting these people countless times, in and out with no assistance. I have tried to assist as much I can as her daughter. I am personally annoyed by them. My mother is a senior citizen and doesn't deserve such incompetence. She's been visiting SARS different branches for months now, and by different she travels with her own diesel and vehicle. She has been giving all her supporting documents to SARS, and the employees there have been saying they scanned the documents to SARS system so that her refund can be processed. But it's been months and she's still not receiving her refund back. The next tax period is even approaching. Instead she keeps being penalized for late submission of required documents, which is not even her fault. I, her daughter have assisted to upload the required outstanding banking details, twice. Captured her banking details on the system, and booked countless walk-in appointment. We need this sorted ASAP. We are annoyed by SARs and just want the refund. Because if it was us owing them, they would have deducted very quickly from us. We made another appointment now at the Rustenburg branch for 03/06/2025, I hope this will be the last visit at a SARS branch.