BE AWARE SARS IS TOTALLY INEFFICENT

Dealing with SARS is the worst experience imaginable. I have been trying to file a Tax Return for my Husband since 7Nov for the 2023 Tax Year. It has taken part of my soul. You hold on for hours and then you become 917 in the queue. You request a call back at least 20times and they dont call back. I did connect with them last Friday around 1540 and the assistant asked that she speak with my Husband to confirm his security details, I was so delighted to have connected with them, in the 4 secs it took my Husband to go to the phone to chat with her she had cut us off. I immediately called back to be advised they had so many in the queue they could no longer take calls at 1555 as they had to service the clients in the queue meanwhile I was one of those clients who had held on for hours but was disconnected. The sting in the tail is SARS have now charged as a R500 fee for late Tax Return whereas had I connected on the 7Nov 20023 as I wished to all would have been resolved on that day. I tried HELP YOU FILE which is always off line so another avenue unavailable. I tried the ASK A QUESTION line and that is a joke its a BOT who throws out generic questions all of which have nothing to do with what you are requesting? They dont even deserve a Rating of 1, they are so pathetic to try and deal with them. I sit in a confused state as the Tax Return has to be submitted but they dont wish to assist.