Banking details problem still not sorted

I am just out of words when it comes to SARS paying back my refunds. I experience the same problem 2 years in a row, I don't get it, I can't keep on confirming my bank details over and over again. Worse now am being told once I confirm my bank details at the branch again it will take 21 working days for them to pay me. Both my standard bank account are working, The paid my refunds to the same account account in 2014 not i must go and verify it,<br> <br> I haven't changed my bank details. What is the problem.<br> <br> There is nothing worse than hearing such words of helplessness for a call centre agent telling you that the team leader is just as helpless.<br> <br> This is ridiculous. I am in awe