Bad treatment and *********** stuff

Good day

I would like to report an accident that happened today at Soweto SARS Branch a lady called Mathapelo came up to the front row seat we clients were sitting on taking other people's IDs to print out their tax number, so she noticed that I have not given my ID or asked her for assistance she then rudely asked me "UZOKWENZANI LA SISI" one I am a client were in the world did she feel its ok to call me sister I don't understand to my knowledge in a place of business one must address a client or maam.in my shocked face I answered her, I am here to submit my documents so they can be uploaded as I was here last week Thursday to do this yet my documents are not submitted she answered me again in a rude manure saying "YOU MUST UPLOAD THE DOCUMENTS YOUR SELF IT IS NOT OUR JOBS TO DO IT FOR YOU.LOG IN YOUR ACCOUNT SO I WILL SHOW. I then respond I cannot upload the document on my account by myself I don't have the means to do so. she then gets busy with someone else I log in my account then show her she couldn't find the part that says upload then she says find the part that says upload I repeat I do that on this phone she then says YOU SHOULD SAY THE PROBLEM IS WITH THE PHONE AND BY THE WAY WE CAN'T UPLOAD YOUR DOCUMENTS AS I SAID YOU MUST DO IT YOURSELF. I responded by saying but the call center said I can come to the branch I will be assisted and what is that copy machine for because I came here last week was assisted without hassles. she answered I TOLD YOU THIS IS NOT OUR JOB YOU MUST HAVE AN APPOINTMENT AND THIS MACHINE IS FOR US TO MAKE COPIES I WILL GIVE YOU A PAPER (meaning flier) THAT SHOWS YOU THAT YOU DO THIS YOURSLVES NOT HERE AT THE BRANCH. I responded but how and since when? she said I WILL KICK YOU OUT screaming now people are looking at us so as she sees I am not intimidated by her bulling she says I have an attitude and she won't assist me. I responded I don't want to be assisted by you. she came back saying you can't say that. I asked her why? fortunately, her manager came when she saw him, she ran back to her office. I don't know what was said to her one of the security lady said to me if I want to be assisted, I must just keep quite even though I am know I am not in the wrong I must act stupid apologies just to get assisted. I asked her how that makes no sense I am being abused treated badly I must keep quite I am client here I should not be treated like this being bul**** I won't stand for this she then asked for her name from the security officer she said I must ask her as she's the manager. This is very disturbing the staff there is rude to clients worse the make ppl wait outside in the cold while's chairs are empty inside the Branch. Help turn people away saying they need appointments to get assisted with certain after a person waited 45 minutes to 2 hours to get to the front desks it's as if they are doing us a favor by being at work. after the argument I went to the office I scanned my document in last week whew the greeted the lady in the office I then explained why I am in her office she says oh no they will assist you I asked her who cause I came in here last you assisted me and the lady at the front desk said I must come to you she acted in shock saying but you saw that I uploaded your documents I don't know what happed. My goodness was I not given a run around mind you I was supposed to get a cover letter from the front desk that was supposed to be sent 20 minutes earlier to her. all can say is please take these people out retrain them on customer service and remind them they are there to serve clients it's not a favor. their incompetence outshines them.