BAD SERVICE (REFUND NOT PAID)

Good Morning I submitted my 2019 via efilling and I was requested to also submit 2010 I did so and also attached the required documents. This was on the 1 July 2019 on the 10 July 2019 I went into the SARS Branch to go and submit documents. I had to call every 2nd day to follow up that I was told after 3 week I need to go submit more documents. I did so on the 10 August and all was fine thus far. Whenever I call I hear there is no turnaround time for 2010 which I understand so my 2019 claim had a special stopper and the stopper was removed on the 22 August 2019 and since than the return had to go for approval than it will be release for payment , I just called today 27 Aug 2019 I was told it is still showing awaiting approval and this can take 21 working days to be approved and after approval another 21 days for payment. does it really take so long to receive my refund. My 2010 claim was selected for Audit and since ive submitted my documents its still showing Audit in progress , as for 2019 I might wait for 2 months to receive my refund. such poor service from Sars.