Bad service i have ever received from anywhere

<p>I started doing my Efillings from as far back as 01/07/2016 then i was told i must go to the branch and provide additionall documents and i did that and i was told i must wait for 21 days for everything to be resolved and i did wait only to find out that i will be told that i must pay R500 for penalties before i can be paid my refunds and i went to the bank and paid the money and still after that i was told i should send an Email with the proof of payment and it will take another 21 days for everything to be sorted out , i phoned last week on 22/08/2016 and i was told i must take my three months bank statement to the SARS branch and i did that but when i got there i was told there is some kind of a special hold that was placed in my account and i must wait again for 21 days for it to be removed meaning if these five things that are wrong in the account i will wait for 21 days x 5. please get your proceses in order or hire peaple that will be able to go into the account fix everything thats wrong so we can only wait for one 21 days instead of what is happening with my account.</p>