Bad Service

I am dissatisfied by the service I received from SARS over the past few months regarding my returns which were due to me a long time ago and were confirmed at the branch and over the phone. What irritates me the most is that no one ever contacts me but every time I call I get different stories.

I was told to submit all the relevant documentation to SARS in order to receive my tax refund which I did and it was confirmed by SARS that all relevant documents were received and should wait for a period of 21days to get a response.

I called after 21days and was told that the process was complete and should wait an additional 72hours for the funds to be transferred to my bank account.

After the 72hours had passed, no funds were deposited and no communication from SARS was received, I had to call again to follow up and was told to wait an additional 5days of which I was not told as to why I had to wait for that period whereas on my previous call I was told to wait 72hours.

After the 5days had passed, still no communication was received from SARS and I called again to get clarity and was told to lodge a complaint. I have been patient with SARS for long enough and I believe as a Tax Payer/Client I was not being treated fairly and SARS has been unprofessional.

Below are the most recent case numbers I have been given in the last few phone calls I had made: *********