bad service -call center and overall

Can someone urgently call me or attend to my query . I am failing to understand why you guys are penalising me for 2019 and 2023 return when it was submitted in 2019 and in 2023 . if i call the call center which is the worst you wait for 30-40min no one answers and then the call gets drop .You select the call back option no one calls back . Please call me with an explanation *** ***