Bad Service

Sars stopped stopped doing auto assesment on me for the reasons i do not understand as i do not have any extra income and when i tried doing my tax return online i was not able to log on to the App ,i then asked one of my friends to do the return for me and gave her the same log in details that was declined when i was trying on my own .She did submit howver it was rejected apparently some details were not corresponding to theirs.I tried numerous times calling the customer service and since the que was very long i had to use the call back service. Everytime when i am called back and would press 1 to accept the call back ,call drops .After several attempts i gave up since the call centre was now also closed. I have been struggling to get assistance from them till last week when i eventually got hold of an agent who gave me a temporal password to try in the meantime so that i can be able to get to my app to do a submission then change it since it will expire in 24hrs.I tried that and the temporal password did not work and when i tried to call back again the call would either drop or if i get through and choose the call back option same thing will happen or i will not get a call back . I tried again Today to reset the password on my own since i also got a message that i was penalised and it would say my password is good but when i log in i get an error that my login request was not successful ,tried calling the call centre after numerous times and call keeps droping i get an IVR saying that call centre is closed but the time is not even close to their closing times that is said on their IVR .The time i started calling was after 12h00. I have now given up trying to get assistance however ,even though it is not my fault the penalty amount will keep increasing as days goes by