Bad service at SARS call center and their audit department

My recent experience with the revenue service call cent and SARS its self the less said about the better I now know and perfectly understand why they are on the news for bad things that happens there, the I don't care attitude you get from the call center agents is worst than the one I got when I went to the office in Rissik street and sadly I don't see this getting any better. I was told I am under an audit that will take 21 working and the 21 days came gone and when you do follow up you are told with such bad attitude we have no turn around for the escalation and you you have a complain about such its you pouring water on the ducks back.