BAD SERVICE AT CLIENT SERVICE

This matter refers to unsatisfactory/ bad attitude service at SARS client service, from Letitia Hess, Where i have to spend more that certain hours from 11H00 until 15H45, as the consultant was checking my documents she spotted/noted that my Identity document was outstanding, Instead of required document i had drivers licence, it was matter of 3-5 minutes to supply her with required document , she said I must go and re -Que on the line i did not mind to do that perhaps that it is company policy and producer after i have waited it was my turn again. she made silly comments in her mother tongue afrikaans \ Jy dink jy is slim\" where is your identity document . according to my understanding if you do not have an ID your driver licence is sufficient proof..... as she was assisting me she stood up and also she was busy on her cellphone and went for 45 minutes when she came back she made funny comments \" ek maak so met doom mense\" sometimes we do understand the other language but for business purpose we prefer English. for last she said i'm spite ting you I felt undermined and Humiliated, BAD BAD BAD more than extremely bad service i got from that client service consultant...."