BAD SERVICE AND INCOMPETENCE

<p>The service I always get at SARS(Pretoria CBD) branch is always very bad. One always gets sent from piller to post and nothing gets done. I recently visited SARS to reactivate my tax number,nothing was done ,I had to visit the branch again and I was ill treated by the staff there and to find out that nothing was still done.</p> <p>Sometime in May I went to SARS to get a tax certificate,I was told that my Tax number appears on someones profile,the consultant advised me to go to home affairs to get an ID verification letter so that they can clear this person of my profile,I went to home affairs to get the letter from home affairs took it to SARS, was told that it will be fix.</p> <p> </p> <p>My previous employer contacted me a few weeks back telling me that I cannot get my money paid due to two tax numbers that I have and someone having the same tax number, On the 21st of October I went to SARS to enquire about that, I found that I still have two tax numbers and still sharing it with another person but in May I was told it will be fixed hence I went to home affairs to get an ID verification letter. The consultant also informed me that I will have to reactivate my tax number,and she will clear off the other person that appears under my profile. On the 24th I made a call to follow up if my tax number is being reactivated and the other person has been cleared off my profile, only to find out there is no track that shows that I visited the SARS branch and nothing was done. The call centre agent that I spoke with told me that I need to go to SARS again to get it done over again because there was nothing done and I still need to get the documentation from home affairs again. Which is something I did in May but nothing is done still.</p> <p> </p> <p>I went to visit the branch again on the 31st to get clarity on why i'm not being assisted. You get staff that even blatently tells it on your face that they wont help you and there is nothing they can do,they send you from piller to post and giving you bad attitude, Just after I told one of the consultant that I put him on record when he spoke with me very bad,thats when they want to be helpfull. I'm sick of how clients get treated and that you always have to beg to be assisted. They do not realise that it is frastrating to be standing on long queues all the time and one can't always be taking time from work to go there do to the same thing over and over again beacuse of people that fail to do their job and they must also put into consideration that they do not open on weekends,we skip work to resolve such issues but they give bad service.</p> <p> </p> <p>I was told I will have to wait a month to get my tax number reactivated. I refuse to wait a month because had they done their job , we would going through all of this,its something that should have fixed a long time ago and I had to revist the branch 3 times for the same issue. I really cannot wait a month, I cannot be inconvinienced all the time ,this is unacceptable. May these people respect our time , im pleading with SARS i'm tired of the bad service there,honestly!!!!</p>