BAD SERVICE AND BRING COMPANY NAME IN DISREPUTE

I've been at the SARS branch in Cape Town on the 1 October 2024 I has appointment at 12h:30 the afternoon. However I arrived early at 12pm and went inside to the reception area. The lady handed me the ticket to proceed. I was than advised to go to counter number 6 where this young lady was sitting. Gave her everything she required to help me than she discovered that I needed one document I ask her if I could go and print the documents quickly seeing that my appointment is only for 12:30 she said yes. I returned with the specific document the lady at the front desk reception told me that I needed to go get a new ticket I took the ticket thought that I could just go back to the person who helped me previously. Only to be told that I need to go to the third floor as the queue starts from the third floor. I was very upset but still went to the third floor . At 4pm I was still in the queue. While waiting and I feel this is very disgusting and bad service from a obs manager. There was a client sitting at this particular SARS agent that didn't want to leave due to a refund this lady was dragged out of sars by force by the security. The client showed no violent signs what so ever just the fact that they can do that really made me upset... The next thing that happened was that the OBS manager laugh and made fun of the lady with her peers which is bad customer service and a bad reflection on SARS Cape Town branch.There were still people in the queue waiting to be helped when this occured. Im happy to bring this behaviour to the attention of the media I did notice that there is a camera that can see all this. I received a call from SARS at 16:15 I told the person on the phone what I went through since 12pm the afternoon however he told me that I needed to speak to the OBS manager. I went to the OBS manager and she didn't want to give me her name. None the less I eventually went to the same agent who help me earlier the day. She looked at me and I told her I'm still here since 12pm at that time it was 5pm already. She did my PAYE etc however the important thing she needed to do she couldn't do because all management has left for the day. I asked her why cant i do e-filing she checked she said she needed authorisation for the manager but there isn't anyone there to assist. But she will keep my id number and will do it in the morning which would be the 2 October 2024. I told her that it is unprofessional for management to leave if there is still clients in the building that needed assistance. I asked her how can you do something in my absence she said she will do this because of the day I had at SARS the time was almost 6pm. I told her don't promise me something and than you don't do it. I'm not going to be very happy if I should come back to sort my e-filing out and I'm here now to do it. I wont come back tomorrow because it is my birthday I told her but if I should come back on Thursday I will come with the media and tell them what happened that whole day and how unprofessional management including the staff is. She rep**** don't worry I'll sort it out first thing when I come in tomorrow morning. Today is the 3 October 2024 she didn't fix anything. I call the call centre I was waiting for 1 hour and 30 mins with case no:***6 I explained to the lady my problem and what happened on Tuesday at SARS branch in Cape Town, She listened and told it not right only to dropped the call.Really almost 2hrs on the phone with no assistance. If you to the branch they cant help you. I've been calling SARS since June 2024 with no results fixing my problem. I want my problem to be resolved asap and I'm not spending money travelling to SARS again I have refund due but cant see what is going on with my refund.