Bad service and also taking forever to issue the clearance

Good Day . I have received a feedback that is very bad from SARS . Attorneys have requested clearance figure which was supposed to be issued on Monday on the 1st July 2019 . Today is the 5th July 2019 . When i call SARS they told me to lodge a complaint which i have done that even now no feedback . I have also visited SARS office in menlyn and was told that it is awaiting managers approval . The clearance of rates and taxes are about to expire as a results of SARS . Who will pay for the new fee ? The service is as bad as a government institution . I think it is worse that even the SAPS or health . I was told to also log on efilling to lodge a complaint when i log it it doesn't have an option to send a complaint . I have called their complaint number on the system the lady told me she cant assist me without a complaint reference number . Where should we go to ? The request has exceeded now their turn around time with almost a week