BAD SERVICE ALL ROUND

On the 6th of July 2015, I submitted my tax return like I do every year.<br> <br> I was then told that I am being audited and that some documents are required. That same day my documents were uploaded onto the system. <br> <br> On the 20th of July 2015, I phoned to find out what was happening with my refund and was told that they needed more details with regards to my medical aid contributions and that notification was given to me. I then received the letter 24 hours after my discussion with them on my personal e-mail address after I told them I never received anything.<br> <br> On the 24th, I responded via e-mail with regards to my medical aid contributions and I mentioned that I will be taking this matter to the Tax Ombudsman. <br> <br> On the 27th of July 2015, my tax was re-assessed and on Wednesday the 29th of July 2015, I was advised by Agnes that I needed to have an ITR DD form completed due to my sons disability. Agnes said that this is what is needed to finalse my refund. <br> <br> On Thursday I submitted the ITR DD form signed via e-mail.<br> <br> Since then I still haven't received my refund and I will be taking this matter further with the Tax Ombudsman on Monday, the 3rd of August 2015.