Bad Service

I HAVE BEEN T THE BRANCH TWICE, HAD TO TAKE TIME OFF WORK CAUSE I WAS TOLD THAT I NEED TO UPDATE FICA AND BANKING DETAILS I DID THAT ALREADY ON THE 6TH OF AUGUST 2020. TODAY IS THE 13TH STILL MY REFUND HAS NOT REFLECTED, I HAVE CALLED ALMOST EVERYDAY TO FIND OUT WHAT IS HAPPENING AND I ALWAYS GET TO HEAR THAT THE BANKING DETAILS ARE BEING VERIFIED AND THAT MY REQUEST IS IN PROCESS, NO ONE HAS AN ANSWER FOR AN ACTUAL TURN AROUND TIME, SARS IS DISAPPOINTING, I WENT FROM ANGRY TO DISAPPOINTING I AM CAN NOT BELIEVE THAT SUCH A BIG OFFICE HAS SUCH "LITTLE" SERVICE , THEY GAVE ME A SERVICE REQUEST NUMBER *** IT HAS STILL NEVER BEEN RESOLVED WHAT THE HELL IS GOING ON SARS???????