Bad service

everytime I call SARS I am given a different answer. when I called in 2021 asking regarding my tax return after my husband passed away I was told that it had already been submitted by auto return, on the 7th November I received a penalty notice for 2021 and was informed I could submit for an apeal I did that on the 7the November and confirmed with an agent that it had been submitted. i have not heard anything and now the fine is double the amount that it was before. i held on a few times in excess of 30 minutes and then get cutt off. They do not respond to reviews on hello peter